1.1 Mission, Vision, Functions, and Duties
1.2 Organizational Structure – Organizational Chart
1.3 Process Maps and Descriptive Charts
1.4 Institutional Directory
1.4.1 Contact Information by Area
Citizen Attention Mechanisms
- Manifestation Form: For filing specific requests, complaints, claims, suggestions, reports, and compliments.
You can also participate and submit filings to oversight entities. - Social Media: Channels available from the entity: Facebook – Instagram – LinkedIn – YouTube – Twitter.
- Email: atencionalusuario@clinicaces.edu.co.
- Physical or Postal Mail: Calle 58 # 50 C -2 barrio Prado Centro Neighborhood – Ticket Counter 1 and 2.
- User Association
- Citizen Participation Policy.
- Manifestation Form: For filing specific requests, complaints, claims, suggestions, reports, and compliments.
1.5 Directory of Public Officials, Employees, or Contractors
The Steering Committee of Clínica CES is composed of:
- Andrés Trujillo Zea – General Director
- Sebastián Uribe Ortiz – Administrative and Financial Director
- Horacio Góez Carrascal – Medical Director
- Deison Ortiz Sosa – Nursing Director
- Yurany Céspedes Santa – Quality Director
The remaining items do not apply due to privacy and information confidentiality, in accordance with Law 1437 of 2011, the Administrative Procedure and Contentious Administrative Code. Article 24 states:
“Those that involve rights to privacy and personal intimacy, including résumés, employment records, pension files, and other personnel records held in the archives of public or private institutions, as well as medical records.”
1.6 Directory of Entities
1.7 Directory of Guilds, Associations, and Other Interest Groups
1.8 Public Service, Standards, Forms, and Attention Protocols – Attention Protocols Option.
1.9 Procedures Followed to Make Decisions in the Different Areas
At Clínica CES, all policies, guidelines, and manuals are documented within the Quality Management System.
For more information, please contact the Quality Department: direccioncalidad@clinicaces.edu.co
2.2 Information on Decisions That May Affect the Public
Clínica CES Social Media Channels
2.3 Oversight Bodies Monitoring the Institution and Supervision Mechanisms
Administrative Oversight and Control by the National Superintendence of Health:
National Superintendence of Health
PBX: +57 601 744 2000 | Toll-Free National Line: 01 8000 513 700 | Fax: +57 601 744 2000 option 4
Administrative Headquarters
• Carrera 68A No. 24B – 10, Tower 3, Floors 4, 9 and 10
• Plaza Claro Building, Bogotá D.C.
• Monday to Friday, from 8:00 a.m. to 4:00 p.m.
- Law 100 of 1993
- Law 1122 of 2007
- Law 1438 of 2011
- Law 1751 of 2015
- Decree 780 of 2016
- Resolution 2003 of 2014
- Resolution 3100 of 2019
- Single System of Regulatory Information – SUIN
- Policies, Guidelines, and Manuals
.boton-vacio {
display: inline-block;
width: 150px; /* ancho del espacio */
height: 40px; /* alto del espacio */
background: none; /* sin color */
border: none; /* sin borde */
color: transparent; /* sin texto visible */
cursor: pointer;
}
4.1 General Budget of Income, Expenses, and Investment
The following regulations apply to public entities:
Law 1712 of 2014, Law 1712 of 2014, Art. 9, and Law 1474 of 2011, Arts. 74 and 77.
4.2 Budget Execution
Applicable regulations for public entities:
Law 1712 of 2014, Art. 9, and Law 1474 of 2011, Arts. 74 and 77.
4.3 Action Plan
The following regulations apply to public entities:
Law 1712 of 2014 (Art. 9, letter e), Law 1474 of 2011, Art. 74, Decree 612 of 2018.
4.4 Investment Projects
The following regulations apply to public entities:
Law 1474 of 2011, Art. 77.
4.5 Handover Reports
The following regulations apply to public entities:
Law 951 of 2005 and Circular 11 of 2006 from the Office of the Comptroller General of the Republic, Art. 2.
4.6 Public and/or Relevant Information
Applies to state-owned industrial and commercial companies or mixed-economy corporations.
Resolution 1519 of 2020, Technical Annex 2.
4.7 Management, Evaluation, and Audit Reports
Applies to entities performing public functions:
Resolution 1519 of 2020 and Decree 1494 of 2015.
4.8 Internal Control Office Reports
Applies to entities of the executive branch at the national level:
Law 1474 of 2011, Art. 9.
4.9 Report on Public Defense and Prevention of Unlawful Damage
Applies to entities performing public functions:
Resolution 1519 of 2020, Technical Annex 2.
4.10 Quarterly Reports on Access to Information, Complaints, and Claims
Applies to entities performing public functions:
Resolution 1519 of 2020, Technical Annex 2.
6.1 General Description
What is the “Participate” menu about?
In this section, you will find information about the resources, mechanisms, and actions carried out by the Organization to provide healthcare services in accordance with national regulations. The objective is to strengthen citizen participation, as well as the involvement of stakeholders and value groups.
How can you participate?
Our users and stakeholders may participate through the channels established by the institution within this menu.
We invite you to explore each of the sections in this menu.
6.1.2. Information on mechanisms, spaces, or instances
6.1.3. Citizen Participation Strategy
6.1.4. Annual Accountability Strategy
6.1.5. Calls for Citizen Participation
6.1.6. Anti-Corruption and Citizen Service Plan (PAAC)
• SARLAFT/FPADM and SICOF Manual
• Comprehensive Risk Management System Policy
• Transparency and Business Ethics Program Manual – PTEE
6.1.7.1. Deliberative Interaction Channel for Citizen Participation
– Submissions
– Users’ Association
6.2. Structure and Sections of the “PARTICIPATE” Menu
The criteria for publishing information under the “Participate” menu—specifically within the sections covering problem diagnosis and identification, planning and participatory budgeting, citizen consultation, collaboration and innovation, accountability, social oversight, and improvement actions—apply to Public Administration entities and bodies (agencies of the Executive Branch and other bodies constituting the State that are responsible for administrative activities and functions). Law 1474 of 2011, Article 78.
7.1. Information Management Instruments
8.1. Information for Specific Groups
This item does not apply, as Clínica CES is neither a territorial entity nor a public institution.
This item does not apply, as Clínica CES is neither a territorial entity nor a public institution.
This item does not apply, as Clínica CES is neither a territorial entity nor a public institution.
