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Personal Data Processing and Protection Policy

Clínica CES, NIT 890982608-1, headquartered at Calle 58 #50 C – 2 in Medellín, switchboard (604) 576 72 72, email protecciondedatos@clinicaces.edu.co informs that under current regulations, all individuals and personal data holders have the right to know, update, and correct the data stored in Clínica CES’s databases and request their deletion if their processing does not respect constitutional and legal principles, rights, and guarantees.

All individuals may request information about how CLÍNICA CES is processing their personal data and the purposes for which it is collected, stored, used, and occasionally shared.

Patient Safety Policy
Establish guidelines and strategies for implementing safe processes and best practices for patient safety through the highest quality standards, ensuring security for patients by minimizing and controlling risks in service delivery and guaranteeing humanized, safe, quality care centered on the patient and their family.
Risk Management Policy

Establish guidelines for comprehensive risk management within the institution through the identification, assessment, treatment, control, and monitoring of risks, ensuring the delivery of humanized, safe, high-quality services aligned with strategic objectives. Clínica CES incorporates risk management into its strategic direction as a mechanism for delivering healthcare services based on institutional values and principles, ensuring safety, humanization, and quality across all processes. The institution’s risk management integrates with other organizational policies and processes. Therefore, all new processes must be verified for alignment with the policy.

Humanization Policy

Ensure a culture of humanization in healthcare services through the protection of users’ rights and responsibilities within an ethical and values-based framework, creating moments of truth and positively impacting the care experience.

Health Social Participation Policy

Ensure the development and monitoring of actions that promote and protect the right of users, caregivers, and staff to actively participate in health decisions that affect or interest them, on behalf of our institution.

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